Searching for "cleaning services near me" can be overwhelming. With so many options available, how do you know which company will actually deliver quality service? This guide breaks down the 10 most important factors to consider when hiring a professional house cleaner.
1. Check Online Reviews and Ratings
Start with Google reviews - they're harder to fake than other platforms. Look for companies with:
- At least 4.5 stars with 50+ reviews
- Recent reviews (within the last 3 months)
- Detailed reviews mentioning specific services
- Responses from the company to negative reviews
2. Verify Insurance and Bonding
A legitimate cleaning company should carry general liability insurance and be bonded. This protects you if something gets damaged or goes missing. Ask for proof of insurance - reputable companies will gladly provide it.
3. Ask About Employee Background Checks
You're letting strangers into your home. Make sure the company conducts background checks on all employees. Companies that use 1099 contractors may not have the same vetting process as those with W-2 employees.
4. Look for BBB Accreditation
Better Business Bureau accreditation means the company has committed to ethical business practices. An A+ rating indicates a strong track record of resolving customer complaints. Check bbb.org to verify any company's rating.
5. Get Transparent Pricing Upfront
Avoid companies that won't provide a quote without an in-home visit. While final pricing may vary based on your home's condition, you should have a clear understanding of hourly rates or flat-rate packages before booking.
6. Understand What's Included
Standard Cleaning
Dusting, vacuuming, mopping, bathroom and kitchen cleaning. Good for regular maintenance.
Deep Cleaning
Everything in standard plus baseboards, blinds, inside appliances, detailed scrubbing.
Move In/Out Cleaning
Comprehensive cleaning including cabinet interiors, window tracks, and every corner.
7. Ask About Their Cleaning Products
Do they bring their own supplies? Are they willing to use your products if you prefer? Do they offer eco-friendly options? If you have pets or children, ask about the safety of their cleaning agents.
8. Check Their Cancellation Policy
Life happens. Find out how much notice you need to give to cancel or reschedule without penalty. A 24-48 hour policy is standard. Be wary of companies that charge full price for last-minute cancellations.
9. Look for a Satisfaction Guarantee
The best cleaning companies stand behind their work. Ask if they offer a re-clean guarantee if you're not satisfied. This shows confidence in their quality and commitment to customer service.
10. Consider Local vs. National Companies
Local, family-owned companies often provide more personalized service and accountability. They know the community and have a reputation to maintain. National franchises may offer consistency but can lack the personal touch.
Looking for a Trusted Cleaning Service in Tampa Bay?
Affordable Cleaning Today checks all the boxes: BBB A+ accredited, 5-star Google rating, licensed and insured, background-checked employees, and transparent pricing. We're a family-owned company serving the Tampa Bay area since 2022.
Quick Checklist: Questions to Ask Before Hiring
- 1. Are you licensed, bonded, and insured?
- 2. Do you conduct background checks on employees?
- 3. What's included in your standard/deep cleaning?
- 4. Do you bring your own supplies?
- 5. What's your cancellation policy?
- 6. Do you offer a satisfaction guarantee?
- 7. Can I request the same cleaner each time?
- 8. How do you handle pets?