Membership Terms & Conditions

*Effective Date: October 30, 2024*

1. Acceptance of Terms

By purchasing a membership with Affordable Cleaning Today LLC ("we," "us," or "our"), you acknowledge that you have read, understood, and agree to be bound by these Membership Terms & Conditions ("Terms"). If you do not agree with any part of these Terms, you must not purchase a membership or use our services.

2. Membership Details

2.1 Eligibility

You must be at least 18 years old to purchase a membership. By agreeing to these Terms, you represent and warrant that you meet this eligibility requirement.

2.2 Membership Packages

We offer various membership packages for standard cleaning services as outlined on our website. Each package includes recurring standard cleaning services tailored to meet your needs. Packages are non-transferable and intended for the individual or entity that purchases them. Membership durations include annual and every six months options.

2.3 Trial Period

All memberships include a trial period to ensure we have adequate resources and everything checks out. During this trial period, no billing will occur. Your billing will commence one day after the trial ends.

2.4 Standard Cleaning Services

Our memberships are exclusively for standard cleaning services. For additional services, you can submit a cleaning request at clean.affordablecleaningtoday.com.

3. Fees and Billing

3.1 Membership Fees

Membership fees are detailed on our website and are subject to change. Fees are billed on a monthly or every six months basis, depending on the selected package.

3.2 Payment Methods

We accept payments via credit card or Automated Clearing House (ACH). By providing your payment information, you authorize us to charge the applicable fees to your chosen payment method.

3.3 Billing Cycle

Billing starts one day after the trial period ends. Membership fees are automatically charged at the beginning of each billing cycle. You will receive a receipt via email for each transaction.

3.4 Processing Fees

All payments are subject to processing fees. These fees cover transaction costs and are non-refundable.

4. Cancellation and Rescheduling Policies

4.1 Cancellation Policy

- **Membership Cancellation:** You may cancel your membership directly on your dashboard. When you sign up for any quarterly plan, there is no cancellation fee. Cancellation fees apply only to monthly ACH plans. Options such as credit card yearly, 6-month credit card, and 6-month ACH plans all come with zero-dollar cancellation fees, making it simple to save while choosing the best plan for you.

- **Appointment Cancellations:** If you need to cancel a scheduled cleaning appointment, you must notify us at least 48 hours in advance through your account portal. Cancellations made within 48 hours of the appointment will incur a **$60 cancellation fee**.

- **Procedure for Late Cancellations:** To avoid the cancellation fee, please contact your assigned cleaner directly through the account portal to notify them of the cancellation.

4.2 Rescheduling Policy

You may reschedule your cleaning appointments without incurring a fee. However, please note that rescheduling more than twice without a valid reason will be considered a cancellation, and the **$60 cancellation fee** will apply.

5. Respectful Treatment of Cleaners

We are committed to fostering a respectful and professional environment for our cleaning staff. As a member, you agree to:

  • Treat all cleaners with respect and courtesy.
  • Provide a safe and secure environment for cleaners to perform their duties.
  • Communicate any concerns or issues regarding the cleaning services directly and respectfully.

Failure to adhere to these standards may result in the termination of your membership without refund.

6. Right to Refuse Service

We reserve the right to refuse or terminate services under the following circumstances:

  • Safety Concerns: If there are safety issues, inappropriate behavior, or the presence of weapons on-premises.
  • Unsanitary Conditions: If the property is in a sanitary or unsafe condition.
  • Non-Compliance: If you fail to comply with our policies, including cancellation and rescheduling procedures.

In such cases, applicable cancellation fees may be imposed as outlined in the Cancellation Policy.

7. Non-Refundable Cleaning Package

Memberships are non-refundable once purchased. Cancellations may incur fees as outlined in the Cancellation Policy.

8. Photography and Marketing Usage

By becoming a member, you consent to Affordable Cleaning Today LLC taking photographs of your property before and after cleaning for marketing purposes. If you wish to opt out, please notify us prior to your first cleaning appointment through your account portal.

9. Privacy Policy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

10. Limitation of Liability

Affordable Cleaning Today LLC is not liable for any indirect, incidental, special, consequential, or punitive damages arising out of your use of our services. Our total liability shall not exceed the amount paid by you for the membership.

11. Binding Arbitration Agreement

11.1 Scope of Arbitration

Any disputes arising out of or related to these Terms or the services provided by Affordable Cleaning Today LLC shall be resolved exclusively through binding arbitration, rather than in court.

11.2 Waiver of Jury Trial and Class Actions

You waive the right to a jury trial and to participate in a class action lawsuit.

11.3 Arbitration Process

Arbitration will be conducted by a neutral arbitrator under the rules of the American Arbitration Association (AAA). The arbitrator's decision is final and binding.

11.4 Confidentiality

The arbitration process is confidential. Both parties agree to keep the arbitration proceedings and award confidential.

11.5 Costs of Arbitration

Arbitration costs will be shared equally by both parties unless the arbitrator decides otherwise.

12. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

13. Modification of Terms

Affordable Cleaning Today LLC reserves the right to modify these Terms at any time. We will notify you of significant changes by updating the effective date and posting the new Terms on our website. Continued use of our services constitutes acceptance of the updated Terms.

14. Contact Us

If you have any questions or concerns about these Terms, please contact us at: