Privacy Policy

At Affordable Cleaning Today LLC, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

1. Information We Collect

We collect information that you provide directly to us, including:

• Contact Information: Names, phone numbers, email addresses, and mailing addresses
• Account Information: Usernames, passwords, and contact preferences
• Billing Information: Payment details processed securely via Stripe
• Service Information: Details about your home, cleaning preferences, and special instructions
• Communications: Messages, feedback, and correspondence with our team

Automatically Collected Information

When you visit our website, we may automatically collect:

• Device information (browser type, operating system)
• IP address and approximate location
• Pages visited and time spent on our site
• Referring website addresses

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our cleaning services
• Process transactions and send related information
• Send appointment confirmations, reminders, and updates
• Respond to your comments, questions, and customer service requests
• Send promotional communications (with your consent)
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent or unauthorized activity

3. Information Sharing

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With trusted partners who assist in operating our business (payment processors, scheduling software)
• Cleaning Professionals: With our vetted cleaning team members who need your address and service details
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. This includes encryption, secure servers, and regular security assessments. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Generally, we retain customer data for up to 36 months after your last interaction with us.

6. Your Rights and Choices

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct inaccurate or incomplete information
• Deletion: Request that we delete your personal information
• Opt-Out: Unsubscribe from marketing communications at any time

To exercise these rights, please contact us at [email protected].

7. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

8. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

• Right to know what personal information we collect and how it is used
• Right to delete personal information we have collected
• Right to opt-out of the sale of personal information (we do not sell your data)
• Right to non-discrimination for exercising your privacy rights

9. Cookies and Tracking

We use cookies and similar tracking technologies to improve your experience on our website. You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: